Orders & Shipping

How long will it take to receive my order?
Delivery times vary depending on the item and your location. Most in-stock items are processed within a few business days, with shipping times typically ranging from 3 to 10 business days. For custom or made-to-order items, please allow for additional production time, which will be clearly indicated on the product page. You will receive a shipping confirmation with tracking information once your order is on its way.

Do you ship internationally?
We currently ship to the contiguous United States. Please check our shipping information page for any updates on service areas.

What are your shipping costs?
Shipping costs are calculated at checkout based on the size, weight of your items, and your delivery address. We often have promotions with free shipping on orders over a certain amount.

Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure fast delivery. Please contact us immediately if you need to make a change. We will do our best to accommodate your request if your order has not yet entered the fulfillment process. Unfortunately, we cannot cancel orders that have already been shipped.

Returns & Exchanges

What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return most unused and unassembled items in their original packaging within 30 days of delivery for a refund or exchange. Custom-made, final sale, and clearance items are not eligible for return unless they arrive damaged or defective. Return shipping fees are the responsibility of the customer.

How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns Center. You will need your order number and email address. Once your return is received and inspected, we will notify you and process your refund or exchange.

What if my item arrives damaged or is defective?
We take great care in packaging our products, but sometimes damage can occur during transit. If your item arrives damaged or has a manufacturing defect, please contact our support team within 48 hours of delivery with photos/videos of the damage and your order number. We will work with you to arrange a replacement, repair, or refund as quickly as possible.

Product & Care

What materials are used in your furniture?
We are committed to quality and sustainability. Our products are crafted from a variety of materials including solid wood, engineered wood with low-VOC finishes, certified fabrics, and metals. Detailed material information is available on each product page.

How do I care for and clean my furniture?
Care instructions vary by material. General guidelines include dusting regularly with a soft, dry cloth, immediately wiping up spills, and avoiding harsh chemical cleaners. For specific care instructions for wood, upholstery, or other materials, please refer to the care guide provided with your product or on our website.

Do you offer warranties on your products?
Yes, we stand behind the quality of our furniture. Most of our products come with a manufacturer’s warranty that covers defects in materials and workmanship for a specified period. The specific warranty terms and duration are provided with your product documentation.

Assembly & Services

Does the furniture require assembly?
Many of our items are designed for easy at-home assembly and come with all necessary hardware and clear instructions. Some larger or more complex items may require professional assembly, which will be noted on the product page. We may offer white-glove delivery and assembly services in select areas for an additional fee.

What if I am missing a part or have trouble with assembly?
If you are missing a part or need assistance during assembly, please refer to the instruction manual first. Our comprehensive online assembly guides may also be helpful. If you are still experiencing issues, our customer support team is ready to assist you.

Do you offer an interior design service?
We are passionate about helping you create a beautiful home. We offer complimentary design consultations to help you select the perfect pieces for your space. Please contact us to learn more about this service.

Website & Account

How do I create an account?
You can create an account by clicking the “Sign In” link at the top of our website. Having an account allows you to track orders, save items to a wishlist, and speed up future checkouts.

I forgot my password. How can I reset it?
On the login page, click on “Forgot your password?” and enter the email address associated with your account. You will receive an email with a link to reset your password.

How can I stay updated on new products and promotions?
The best way to stay informed is by subscribing to our newsletter. You can sign up at the bottom of our homepage. You can also follow us on our social media channels for the latest updates and inspiration.